Training and Development
I provide a training needs analysis service for large and small organisations. A blended approach to learning can be arranged and delivered using a variety of learning and development methods, such as peer mentoring, coaching, training sessions, action learning sets, distance learning, learning through meeting clients and service users. There is a list of courses available and all are available in English or Welsh. At the end of each course each participant will have drawn up and agreed a personal action plan to take away with them and implement and each session will be followed up by an evaluation a month following the training and a report on learning will be given to the organisation.
I also provide a Training and development resource development service in accordance with the organisations training needs analysis and instructions.
These can range from lesson plans, tutor notes, resources and presentations for in-house trainers, to training packs on different topic areas for the whole organisation. Training is available for in-house staff on the delivery of the resources in order to build capacity within the organisation and start to develop a network of in-house trainers.
Training Sessions:-
General Equality and Diversity training - 1day
An introduction to Equality and Diversity, including developing a personal action plan for each participant and a review of the learning and evaluation report for the organisation.
Managing Diversity - ½ to 1 day
For people managers covering:-
Team dynamics
Impact of diversity on teams
Valuing Diversity - business benefits
Equality and the law
Preventing and identifying bullying and harassment in the workplace
Challenging and changing culture
Providing services to diverse customers
Engaging customers
Personal action planning and learning review
Specific strand training – half day
An opportunity to discuss the differing needs of a specific group
Historical background of discrimination faced by each group
An opportunity to meet with representatives from the group to ask questions and explore potential changes to the learners approach or way of work that would improve their service for the user or other staff member
Promoting Equality and Diversity – half day
Identifying opportunities within own work to promote E and D
Through case studies and scenarios identify best practice
Overview of other organizations that can support the work expert groups that you can work with.
Equality and Diversity in Schools - a guide for Governors and teachers- half Day
An update on the requirements for governing bodies and school management in light of the Equality Act 2010 and the specific duties in Wales linking the learning for pupils in line with the common inspection framework.
Language Awareness training -1 day
Welsh language awareness:-
History of the Welsh language
Welsh language and the law
Welsh language and organizational policy and culture
Use of language in your area / nationally
Prejudice and stereotyping
Language and identity
Language and service provision
Elected members training - 1 day
Elected members and their roles
Scrutiny role, executive board member role, cabinet roles.
Ensuring equality and diversity is at the foundation of decision making in your organization
A road map to consultation with what have traditionally been thought of as “difficult to reach” groups
Customer care - half - 1 day
General customer care principles
Specific considerations of customer care and Equalities and diverse groups
Ownership of customer care
Who are your customers - recognizing diversity in our customers. Using data to know who our customers are.
Team Building 1 – 2 days
Team assessment, individual personality styles, strengths and learning style preferences
Team activities to promote good team working
Investigation of team problems
This includes individual and team feedback as part of the training
Action planning for more successful team working
Change Management Training 1day
Focusing on personal response to external forces
Team response to external forces
Personal identity and managing change – using NLP techniques
Process to support change
Attitude to support change
Creating and maintaining the attitude to support change within teams.
Introduction to Neuro Linguistic Programming – ½ day
Understanding of NLP
Focusing on the principles of NPL
Developing your NLP skills
Utilising NLP in business - improving your customer care skills, improving your rapport and interpersonal skills